CANCELLATION & REFUND POLICY
Clear guidelines explaining reservation expirations, technical payment reversals, duplicate charge resolutions, and pass cancellation terms for RAAS UTSAV 2026.
Last Updated: September 2026 · Valid for 2026 Edition1. 24-HOUR RESERVATION HOLD (UNPAID REQUESTS)
When an attendee initiates a booking request on our website, the requested passes are placed in a PENDING reservation state for up to 24 hours. This is the same window used by the Pay Later option at checkout, which lets you complete payment after booking instead of paying immediately.
Zero Obligation & No Automatic Charges: Submitting an online reservation request does not automatically debit your account. If you choose not to proceed with payment, no action is required; the reservation will automatically expire after 24 hours.
Automatic Inventory Release: Once expired, held pass allocations return to the festival pool without any penalty or cancellation fee.
Expiry Is Not a Refund: The 24-hour payment deadline is fixed at booking and is shown on your booking. If payment is not completed before the deadline, the booking expires and the pass is released — expiry is an unpaid hold ending, not a cancellation and not a refund. Because no payment was collected, no refund applies and no refund request is required.
2. TECHNICAL PAYMENT FAILURES
If a payment transaction fails during checkout due to network disconnection, bank server timeouts, or incorrect authorization credentials:
- No confirmed pass booking is generated for a failed transaction attempt.
- Your reservation remains in
PENDINGstatus, enabling you to retry payment within your remaining 24-hour reservation window. - If your account or card is debited during a failed gateway attempt, the amount is held by the banking network and is processed for reversal to your original source of payment according to standard banking settlement cycles.
3. DUPLICATE CHARGES
In rare situations where an attendee experiences duplicate debits for the same booking request due to multiple submission attempts or gateway latency:
Please notify our coordination desk at eventpointranchi18@gmail.com (or eventpoint42@gmail.com) with your Request ID and payment transaction references. Following technical verification with the payment gateway, duplicate charges are reconciled and processed for refund to the original payment source.
4. PASS CANCELLATION & STATUTORY GST REFUND TERMS
When pass payment is confirmed, the reservation transitions to CONFIRMED, and admission quota is allocated to the booking. Attendees may cancel a confirmed booking directly through our website subject to the confirmed client policies below:
CANCELLED. Refund requests and disbursements are handled separately by our accounts desk. Initial support handling is typically acknowledged within 6 business hours.CHECKED-IN BOOKINGS & CANCELLED PASSES
- Once a pass has been admitted at the venue, the booking cannot be cancelled and cannot be refunded. Attempting to cancel returns
PASS_ALREADY_USED. - Cancellation does not delete the booking: the booking record and Booking ID are retained (Booking IDs are never reused) and the cancelled state is permanent — a cancelled booking cannot be reinstated.
- A cancelled booking cannot be admitted, and its receipt no longer shows an active entry QR.
- Refunds are only available for bookings that were paid and cancelled within the cancellation window. An unpaid Pay Later hold that expires is not eligible because no payment was collected.
18% GST DEDUCTION & REFUND CALCULATION
All advertised pass prices are GST-inclusive at the applicable statutory rate of 18%. Because customer payments include this statutory tax, the non-refundable GST component is extracted from the gross paid amount before calculating any approved refund.
| Pass Category | Gross Paid (Incl. GST) | 18% GST Deducted | Expected Net Refund |
|---|---|---|---|
| Solo Pass – Female | ₹999.00 | ₹152.39 | ₹846.61 |
| VIP Pass | ₹1,499.00 | ₹228.66 | ₹1,270.34 |
| Couple Pass | ₹1,999.00 | ₹304.93 | ₹1,694.07 |
| Family Pass | ₹3,599.00 | ₹549.00 | ₹3,050.00 |
| Group Pass | ₹4,999.00 | ₹762.56 | ₹4,236.44 |
PASS VALIDITY & TRANSFER-BY-POSSESSION
Pass validity is determined by the pass type, capacity, and validity of the booking/payment. The attendee name entered during booking does not by itself restrict who may use a valid pass. There is no separate ticket transfer feature or attendee re-assignment workflow; admission is granted upon presentation of a valid, uncancelled pass up to the defined category capacity.
5. REFUND METHOD & DISBURSEMENT
All approved refunds, duplicate payment reversals, and technical settlement adjustments are returned directly to the original payment method (Credit Card, Debit Card, Netbanking, or UPI). Cash refunds are not provided under any circumstances.
6. REFUND & BILLING ASSISTANCE
For inquiries regarding pass cancellations, refund status, pending transactions, or duplicate charges:
Trade Name: PUJA TENT AGENCY
Legal Name / Proprietor: KUMARI PUJA VISHWAKARMA (Proprietorship)
GSTIN: 20ARLPV7298K1ZZ
Event Presentation: EVENT POINT
Principal Place of Business: KHATA NO 103, PLOT NO 1726, Argora Chowk, Harmu Road, Argora, Ranchi, Jharkhand 834002
Helpline: +91 94301 12440 / +91 99315 03960 / +91 85400 06033
Email: eventpointranchi18@gmail.com / eventpoint42@gmail.com
Event Celebration Grounds: Upwan Lawn, Chanakya BNR Hotel, Station Road, Ranchi, Jharkhand 834001 (Distinct from business address)