TRANSPARENT POLICY

CANCELLATION & REFUND POLICY

Clear guidelines explaining reservation expirations, technical payment reversals, duplicate charge resolutions, and pass cancellation terms for RAAS UTSAV 2026.

Last Updated: September 2026 · Valid for 2026 Edition

1. 24-HOUR RESERVATION HOLD (UNPAID REQUESTS)

When an attendee initiates a booking request on our website, the requested passes are placed in a PENDING reservation state for up to 24 hours. This is the same window used by the Pay Later option at checkout, which lets you complete payment after booking instead of paying immediately.

Zero Obligation & No Automatic Charges: Submitting an online reservation request does not automatically debit your account. If you choose not to proceed with payment, no action is required; the reservation will automatically expire after 24 hours.

Automatic Inventory Release: Once expired, held pass allocations return to the festival pool without any penalty or cancellation fee.

Expiry Is Not a Refund: The 24-hour payment deadline is fixed at booking and is shown on your booking. If payment is not completed before the deadline, the booking expires and the pass is released — expiry is an unpaid hold ending, not a cancellation and not a refund. Because no payment was collected, no refund applies and no refund request is required.

2. TECHNICAL PAYMENT FAILURES

If a payment transaction fails during checkout due to network disconnection, bank server timeouts, or incorrect authorization credentials:

No confirmed pass booking is generated for a failed transaction attempt.
Your reservation remains in PENDING status, enabling you to retry payment within your remaining 24-hour reservation window.
If your account or card is debited during a failed gateway attempt, the amount is held by the banking network and is processed for reversal to your original source of payment according to standard banking settlement cycles.

3. DUPLICATE CHARGES

In rare situations where an attendee experiences duplicate debits for the same booking request due to multiple submission attempts or gateway latency:

Please notify our coordination desk at eventpointranchi18@gmail.com (or eventpoint42@gmail.com) with your Request ID and payment transaction references. Following technical verification with the payment gateway, duplicate charges are reconciled and processed for refund to the original payment source.

4. PASS CANCELLATION & STATUTORY GST REFUND TERMS

When pass payment is confirmed, the reservation transitions to CONFIRMED, and admission quota is allocated to the booking. Attendees may cancel a confirmed booking directly through our website subject to the confirmed client policies below:

Website Self-Service Cancellation: Confirmed bookings can be cancelled directly through the existing Booking Lookup / Find Reservation interface on the website until the official cancellation cutoff.

Strict Cancellation Deadline: Cancellation is permitted only until 6 October 2026, 11:59:59 PM IST. After 6 October 2026, website cancellation is permanently closed and bookings cannot be cancelled.

Immediate Server-Side Cancellation: Cancellation takes effect immediately upon submission. Pass allocations are atomically released back to the general festival pool.

Refund Process Handled Separately: Website cancellation and refund processing are distinct operations. Cancelling a booking immediately marks the reservation as CANCELLED. Refund requests and disbursements are handled separately by our accounts desk. Initial support handling is typically acknowledged within 6 business hours.

CHECKED-IN BOOKINGS & CANCELLED PASSES

Once a pass has been admitted at the venue, the booking cannot be cancelled and cannot be refunded. Attempting to cancel returns PASS_ALREADY_USED.
Cancellation does not delete the booking: the booking record and Booking ID are retained (Booking IDs are never reused) and the cancelled state is permanent — a cancelled booking cannot be reinstated.
A cancelled booking cannot be admitted, and its receipt no longer shows an active entry QR.
Refunds are only available for bookings that were paid and cancelled within the cancellation window. An unpaid Pay Later hold that expires is not eligible because no payment was collected.

18% GST DEDUCTION & REFUND CALCULATION

All advertised pass prices are GST-inclusive at the applicable statutory rate of 18%. Because customer payments include this statutory tax, the non-refundable GST component is extracted from the gross paid amount before calculating any approved refund.

GST Component = Gross Paid Amount × 18 / 118

Net Refund Amount = Gross Paid Amount - GST Component = Gross Paid Amount × 100 / 118

Pass Category	Gross Paid (Incl. GST)	18% GST Deducted	Expected Net Refund
Solo Pass – Female	₹999.00	₹152.39	₹846.61
VIP Pass	₹1,499.00	₹228.66	₹1,270.34
Couple Pass	₹1,999.00	₹304.93	₹1,694.07
Family Pass	₹3,599.00	₹549.00	₹3,050.00
Group Pass	₹4,999.00	₹762.56	₹4,236.44

PASS VALIDITY & TRANSFER-BY-POSSESSION

Pass validity is determined by the pass type, capacity, and validity of the booking/payment. The attendee name entered during booking does not by itself restrict who may use a valid pass. There is no separate ticket transfer feature or attendee re-assignment workflow; admission is granted upon presentation of a valid, uncancelled pass up to the defined category capacity.

5. REFUND METHOD & DISBURSEMENT

All approved refunds, duplicate payment reversals, and technical settlement adjustments are returned directly to the original payment method (Credit Card, Debit Card, Netbanking, or UPI). Cash refunds are not provided under any circumstances.

6. REFUND & BILLING ASSISTANCE

For inquiries regarding pass cancellations, refund status, pending transactions, or duplicate charges:

Trade Name: PUJA TENT AGENCY

Legal Name / Proprietor: KUMARI PUJA VISHWAKARMA (Proprietorship)

GSTIN: 20ARLPV7298K1ZZ

Event Presentation: EVENT POINT

Principal Place of Business: KHATA NO 103, PLOT NO 1726, Argora Chowk, Harmu Road, Argora, Ranchi, Jharkhand 834002

Helpline: +91 94301 12440 / +91 99315 03960 / +91 85400 06033

Email: eventpointranchi18@gmail.com / eventpoint42@gmail.com

Event Celebration Grounds: Upwan Lawn, Chanakya BNR Hotel, Station Road, Ranchi, Jharkhand 834001 (Distinct from business address)